Group Experiences FAQs
Minimum group requirements vary per show. Generally, you need 10-15 guests to be eligible for the group discount.
The ticket discounts vary per show and vary per price level. Ask your group sales representative for specifics.
All group tickets orders will be sent digitally via Ticketmaster text or email unless otherwise requested. Box office will call is an option as well.
Yes! Our job is to make your job easier when collecting your group totals. Flyers are available upon request to send via email for distribution among your group or for posting on-site or on your company or organization's website.
Simply contact our Group Experiences Department by phone or email. The representative will collect your contact information, payment information and ticket order.
You can pay for your group order by credit card (Visa, MasterCard, American Express or Discover) or by Company or Organization Check (no personal checks). Any Cash or in-person payments MUST be scheduled in advance with your group experiences representative.
Please park in Addition Financial Arena event Garages F, D, or H, all located on the University of Central Florida campus. View more information on directions and parking.
Please visit our Directions and Parking page for specific directions.
Doors generally open one (1) hour before show times. Please confirm with your group experiences representative.
As a rule of thumb, if the child is under 2 years old and not occupying a seat, they do not need a ticket. Rules vary per show. Please confirm with your group experiences representative
The deadline to place a group order varies per event. Generally speaking, group orders are accepted 24-72 hours prior to an event.
Yes! Food vouchers are available for purchase, in any denomination requested. Please contact our Group Experiences Department to set up.
All group experiences are final. No exceptions.
Yes! Any group that has placed a group order can add to those totals at a later date. Add-on orders are all based on ticket availability.
No problem. Contact our Group Experiences department and we will reissue your tickets for an event.
Yes! Group experiences representatives are able to process group orders in accessible seating areas.
Addition Financial Arena will need your base contact information (name, phone & email), the show you wish to attend, your group totals AND payment in full
A one-time only, $5 group processing fee will be added to each order. The fee is per order, not per ticket.
