FAQs

For details on our accessibility policies and procedures, please visit our Accessibility Guide.

Alcohol is available for purchase during most events.

Addition Financial Arena has adopted a clear bag policy. Backpacks of any kind or bags larger than 12'' x 6'' x 12'' are not permitted inside the arena. Guests who bring backpacks or large bags will be asked to return them to their car before entering the building. Small purses approximately the size of a hand (no larger than 5.5" x 8.5") with or without a handle/strap are permitted.

Our box office is currently open M-F from 10am-2pm. For ticket inquiries, please call 407-823-6006. For more detailed Box Office information, please visit our Box Office Information page.

As a general rule, cameras and recording devices of any kind (including tablets) are not permitted inside Addition Financial Arena. This is subject to change on an event-by-event basis. If photography is permitted during an event, the device's flash MUST be turned off or the patron will be asked to leave the building. If by chance, a patron brings a camera or recording device to an event, the patron will be asked to return that item to his or her vehicle. Addition Financial Arena cannot hold any personal property belonging to a guest. For further information, please call (407) 823-6006.

Addition Financial Arena is a cashless facility. Card payment will be required at all parking, ticket, and food & beverage locations. No cash payments will be accepted.

For directions to the arena, please visit our Directions and Parking page.

Doors generally open one (1) hour prior to the scheduled game/event time. This may vary depending on the event. Guests are encouraged to come early to avoid delays. Once a patron leaves Addition Financial Arena during an event, there is no re-entry permitted unless another ticket is purchased.

If you or someone else gets hurt and medical assistance is required, please notify the nearest Addition Financial Arena representative.

We have some equipment available to rent at the arena. Please contact Daniel Hewitt at Daniel.Hewitt@ucf.edu to discuss options and availability. For more detailed information, please visit our Equipment Rental page.

Whether you are a promoter planning to bring an act to Orlando, or a local business looking for a unique place to hold your next company meeting, Addition Financial Arena has the space you're looking for. Please contact Joe Imbriaco or Lavar Smith at (407) 823-3070.

Typically, there are concession stands open during all ticketed events, which serve a variety of food and drink options. However, this is dependent on the event and some events may close concessions at the request of the show.

A General Admission show means first come, first-served seating for both seats and our standing room floor. If you have any other questions, please contact us at (407) 823-3070.

If your ticket says “GA” and has a row or seat number, those numbers are just for our reference in terms of tickets sold. They are not valid rows or seat numbers in our arena.

Any items that have been lost or found should be reported to the Main Office located on the first floor of the arena. Guests may call (407) 823-3070 during normal business hours to inquire about lost and found items.

We have updated and improved our Privacy Policy and Terms & Conditions to include new details about the information we collect and to allow us to share that information with our select business partners. We also updated the information we provide on the choices you have regarding the collection and use of your information on our site. Review our Privacy Policy and Terms & Conditions. Please note that by using our website you are agreeing to these updated terms.

Items not permitted include, but are not limited to, the following:

• Artificial noisemaking devices of any kind (e.g., whistles, air horns, plastic horns, vuvuzelas, etc.)
• Bikes (e.g., unicycles, bicycles, tricycles or motorcycles)
• Cameras with detachable lenses or lenses longer than 6 inches. Camera policy is subject to change at any time at the show’s discretion. Shows/events reserve the right to approve camera use at any time during and/or before the event and to prohibit the use of any camera deemed unacceptable
• Coolers (exceptions may be made for special medical or religious needs.)
• Cremated remains (e.g., urns, vases, boxes)
• Drones
• E-cigarettes or vaporizers including JUUL's
• Folding chairs, except for cane-chair and seat-walker mobility aids
• Glass containers
• Glow sticks
• Helium balloons
• Hula hoops
• Illegal substances and drug paraphernalia, including but not limited to marijuana and marijuana products
• IPads, tablets and laptops
• Items that may be disruptive (e.g. laser pointers, noise makers, slingshots, stink bombs, air horns, fireworks, etc.)
• Large chains or items with spikes (e.g. purses, bracelets, ect.)
• LED light gloves, LED finger lights or LED hand light toys
• Outside food and beverage
• Pets (Service Animals are permitted)
• Restraining devices (e.g., handcuffs, zip ties) or any suspicious items (e.g., box cutters, razor blades, duct tape, wire)
• Self-defense equipment (e.g., pepper spray, mace, stun guns, brass knuckles, ect.)
• Selfie sticks (hand-held extension poles for cameras and mobile devices)
• Signs larger than 11 in. x 17in. Signs cannot be on a stick, or contain indecent or derogatory content.
• Skates and shoes with built-in wheels
• Skateboards and scooters (motorized and non-motorized)
• Sporting goods or equipment (e.g., baseball bats, golf clubs, bows and arrows, camping equipment, ect.)
• Strollers are permitted for suite holders only. All others must be checked in at the main lobby with a guest services staff member. A stroller tag will be issued and can be picked up at the location of check in as they leave the event.
• Tripods or free-standing photography equipment of any kind
• Wagons
• Water pistols, toy guns and replica weapons
• Weapons of any kind (including—without limitation—guns, knives, billy clubs, nunchucks, and other martial arts equipment)
• Wrapped Gifts
• 2-wheeled vehicles, including Segway™ Human Transporters
• Miscellaneous other items (tools, fire extinguishers, musical instruments, megaphones, pots and pans)

Once a patron leaves Addition Financial Arena during an event, there is no re-entry permitted unless another ticket is purchased.

For all games and events at Addition Financial Arena, banners, posters, signs and flags larger than 8.5” x 11” are prohibited.

Banners, posters, signs, flags or other items that are affixed to any pole or stick made of wood, metal, plastic or any other hard material, that obstruct the view of guests, include obscure advertising, impede the operation of Addition Financial Arena, contain objectionable subject matter, or are commercial in nature are not permitted.

The University of Central Florida is a smoke-free environment. Smoking is prohibited on all university owned, operated, leased, and/or controlled properties including Addition Financial Arena. Smoking is defined as inhaling, exhaling, burning, or carrying any lighted or heated cigar, cigarette, pipe, or other inhalant device in which tobacco, tobacco substitute, or other material is smoked. This extends to e-cigarettes and vaporizers. Click below to read more about UCF's smoke free policy.

UCF Smoke Free Policy